Submission in response to the NSW Government’s changes to the NSW Social Code

The NSW Government has proposed changes to the NSW Social Code, which includes increasing rebate levels and implementing retailer obligations to contact customers who remain on a Standing Offer every 6 months.

AGL welcomes the increased rebate and given our focus on providing solutions to customers experiencing payment difficulty, we implemented the update to our systems within a week of the announcement. Our hardship customers are already benefiting through our “Fairer Way Package”, receiving guaranteed discounts, and our concession and hardship customers are not charged paper bill, late payment or over the counter fees. We have already written to our concession customers who are on Standing Offers, inviting them to participate in a plan check to ensure they have the best product for their circumstances.

Please see our full submission here.

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